Privacy Policy
Last updated: 13 October 2026
This Privacy Policy explains how Dr. Fateh Alsalem – ENT & Rhinoplasty Surgeon (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit www.drfatehrhinoent.ae, submit an enquiry, or contact the clinic to request a consultation.
We aim to handle personal information responsibly and in accordance with applicable United Arab Emirates (UAE) laws and regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Federal Law No. 2 of 2019 concerning the use of information and communication technology in health fields, and applicable healthcare requirements.
1. Who We Are
Dr. Fateh Alsalem is a Consultant Otolaryngologist and Rhinoplasty Surgeon practising at HMS Hospital Mirdif, Dubai, United Arab Emirates.
For questions about this Privacy Policy or the handling of information submitted through this website, contact us using the details below.
Email: info@drfatehrhinoent.ae
Phone: +971 50 295 3644
Location: HMS Hospital Mirdif, Dubai, United Arab Emirates
2. Personal Information We Collect
The information we collect depends on how you interact with our website and contact the clinic.
Information You Provide
When you submit a contact or consultation enquiry, call us, email us or contact us through WhatsApp, you may provide:
- Your name.
- Email address.
- Telephone number or WhatsApp number.
- The type of consultation or service you are enquiring about.
- Your preferred appointment date or time.
- Information about symptoms, medical concerns or previous treatment that you voluntarily include in your message.
Please avoid submitting detailed medical records, identification documents, medical photographs or other sensitive information through a general website contact form unless you have been given an appropriate secure method for doing so.
Information Collected Automatically
When you visit the website, certain technical information may be collected through server logs, cookies or similar technologies, depending on the website configuration. This may include your IP address, browser type, device information, pages visited, referring website and the date and time of your visit.
3. How We Use Your Information
We may use personal information for the following purposes:
- To respond to enquiries and requests for information.
- To coordinate appointment enquiries and communicate relevant arrangements.
- To contact you by telephone, email or WhatsApp where appropriate.
- To understand and respond to information you voluntarily provide about your concerns.
- To maintain website security, troubleshoot technical issues and improve website functionality.
- To comply with applicable legal, professional and regulatory obligations.
- To protect our legitimate interests where permitted by applicable law.
If you become a patient, your clinical information may be collected and processed as part of your medical care. The relevant healthcare provider’s patient-records procedures and applicable healthcare requirements may also apply.
We do not sell personal information. We do not send promotional communications using your contact details without an appropriate legal basis and, where required, your consent.
4. Legal Basis for Processing
Depending on the circumstances and the applicable law, we may process personal information on the basis of your consent, steps taken at your request before entering into an arrangement, compliance with legal obligations, or another lawful basis permitted by UAE law.
Where consent is the applicable basis, you may withdraw it subject to legal requirements and any processing that must continue for another lawful reason.
Submitting an enquiry does not automatically mean that you have consented to every possible use of your information.
5. Health Information and Confidentiality
Information relating to your health may constitute sensitive personal data and may be subject to additional legal and professional safeguards.
We aim to limit the collection and use of health-related information to what is reasonably necessary for the relevant enquiry, appointment coordination or healthcare purpose. Access should be restricted to authorised individuals who require the information for their duties.
Where you receive care through a hospital or another healthcare provider, your clinical records may be handled under that provider’s applicable privacy notice, medical-records procedures and legal obligations.
Health information is handled in accordance with applicable UAE laws and healthcare requirements. Any storage, processing or transfer of health information must comply with the rules that apply to the specific data, service and circumstances.
For further information, consult the UAE Government’s data protection laws guidance and the relevant UAE legislation on information and communication technology in health fields.
6. How We Share Personal Information
We do not share personal information indiscriminately. Where appropriate and legally permitted, information may be shared with:
- HMS Hospital Mirdif and authorised healthcare personnel: where necessary to coordinate or provide care and subject to applicable confidentiality and legal requirements.
- Website, hosting and communication providers: where they support website operation, email, security or communications and are appropriately authorised to process the relevant information.
- Professional advisers: where necessary for legal, compliance or other professional advice.
- Government, regulatory or law-enforcement authorities: where disclosure is required or permitted by applicable law.
The information shared should be limited to what is necessary for the relevant purpose. Service providers and other recipients may have their own privacy obligations and notices.
7. Cookies and Third-Party Services
Our website may use essential cookies or similar technologies to support basic functionality, security and performance. Depending on the features enabled, it may also use third-party services such as maps, analytics or embedded content.
Third-party services may collect technical information through their own technologies and process it under their respective privacy policies. The use of these services depends on the website’s actual configuration.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, consent will be requested before using non-essential cookies or similar technologies.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Enquiries that do not result in an appointment may be retained for up to 12 months as an operational guideline, subject to applicable legal requirements and any legitimate need to retain information for longer.
If you become a patient, medical records may be retained for the periods required by applicable UAE healthcare laws, regulations and the relevant healthcare provider’s retention policies.
When information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
9. How We Protect Information
We aim to use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Depending on the systems used, these measures may include HTTPS connections, access restrictions, software updates, security controls and appropriate handling procedures.
No method of electronic transmission or storage is completely secure. While reasonable safeguards are important, we cannot guarantee absolute security. If you believe that information you submitted has been compromised, please contact us promptly.
10. Your Privacy Rights
Subject to applicable UAE law, you may have rights concerning your personal information, including the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where legally permitted and where retention is not required.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing where applicable.
- Submit a complaint to the relevant authority where permitted by law.
Some rights may be limited by legal obligations, healthcare-record requirements or other applicable exceptions. Requests relating to clinical records may need to be directed to the relevant healthcare provider.
To submit a privacy request, email info@drfatehrhinoent.ae and describe your request. We may need to verify your identity before responding. We aim to respond within a reasonable period and within any applicable statutory timeframe.
11. External Websites and Third-Party Links
Our website may contain links to external websites for informational purposes. We do not control the privacy practices, content or security of websites operated by third parties.
When you visit an external website, review its privacy policy and terms to understand how it handles your information.
12. Medical Disclaimer
Information on this website is provided for general educational purposes and is not a substitute for professional medical advice, diagnosis or treatment.
Submitting a contact form, sending an email or communicating through WhatsApp does not, by itself, establish a doctor–patient relationship. Medical decisions should be made following an appropriate individual clinical assessment.
If you experience a medical emergency, seek emergency medical assistance rather than waiting for a response to an online enquiry.
13. Children’s Privacy
This website is not intended to encourage children to submit personal information without appropriate involvement from a parent or legal guardian where required. If information about a child is submitted, it should be handled in accordance with applicable law and healthcare confidentiality requirements.
If you believe that personal information has been submitted improperly, please contact us so the matter can be reviewed.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, data-handling practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date. We encourage visitors to review this page periodically.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need clarification about the handling of information submitted through this website, contact:
Dr. Fateh Alsalem – ENT & Rhinoplasty Surgeon
HMS Hospital Mirdif, Dubai, United Arab Emirates
Email: info@drfatehrhinoent.ae
Phone: +971 50 295 3644
We will review privacy enquiries and respond in accordance with applicable requirements.